Make every customer experience unique
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Leather Sofa
Brands that get personalization right are leaving those that don’t in the dust
Real-time intelligence that fuels your business
Launch highly personalized experiences across multiple channels powered by real-time customer data and the industry’s most powerful AI models.
Let data drive your strategy
Access insights with no code tools that get you the data you need to think strategically, plan proactively, and invest wisely.
Holistic customer data everywhere you go
Sync audience and customer data across your entire marketing stack to keep messaging consistent across every channel and touchpoint.
Orchestrate real-time customer journeys
Quickly craft multi-step, multichannel interactions based on real-time customer behavior.
Hyper-personalized experiences for every channel
The latest in AI powering customer experiences
Truly understanding customers takes more than clicks & scrolls
Customers interact with your brand through service calls, chats, product reviews, quizzes, photo sharing, and more. Yet most retailers are limited to analyzing web behavior like clicks and conversions.
Our multimodal AI can make sense of audio, photo, video, and other forms of rich, unstructured data. This means you can truly understand every customer interaction.
Panorama AI understands every interaction to deliver powerful segmentation and personalization
Our AI produces customer insights, which used to be available only through third-party data brokers. Build segments and power next-level personalization with data like lifestyle factors, environmental & in-home insights, sentiment, satisfaction, style, and more.
A panoramic view of customers
Brands can unify all of their customer data with Panorama AI or integrate with an existing CDP. Our unified customer profiles are powered by identity resolution and privacy-first solution layers that help identify more customers over longer periods of time while keeping organizations safe and secure.
Rich data collection without the risk
Profiles are built with consented data collection and enriched with multimodal data that is never stored. Learn from customers through rich interactions like a customer service call or a photo shared in a product review without every worrying that an audio file or image is stored.
Predictive intelligence alongside enterprise knowledge
Customer profiles include predictions like Predicted Lifetime Value, Likelihood to Convert, Channel Affinity, Discount Sensitivity, and more. Identify new customer insights and behavioral patterns to uncover untapped opportunities for engagement in real time.
Build data-driven journeys without code
Go from reactive marketing to predictive journeys
Most Journey Orchestration tools are reactive, sending an email after a cart abandonment or an offer after sign up. Go further and personalize every element of your customer interaction based on what your customers are predicted to do, not what they’ve already done.
Manage and analyze omnichannel customer journeys in one place
Truly understand your customer journeys with tools designed to create, manage, scale, and measure the performance of omnichannel, multi-touch campaigns. Leverage Platform, Experience, & Segment-based reporting to track against your key metrics and analyze your live experiences.
Challenge
As Meta ROAS became increasingly challenging, Ashley Homestore realized the potential for campaign improvement through deeper customer understanding. Yet, fragmented customer data and insufficient predictive intelligence hindered their ability to achieve the necessary insights for truly personalized campaigns.
Solution
Panorama AI enables the collection of rich multimodal data, synthesizing key lifestyle insights through AI, and seamlessly deploying hyper-personalized campaigns. By leveraging AI-driven segmentation, the marketing team pushed highly personalized creative to targeted audiences to Meta, optimizing ad performance and driving exceptional results through precision-based personalization at scale.
Results
Panorama AI’s predictive segmentation and Ai Derived Attributes delivered outstanding performance:
- +66% Facebook ROAS, more relevant ads drive higher conversions.
- +170% Clickthrough Rate, personalized creative increases engagement.
- -46% Customer Acquisition Cost, personalization delivers efficiency.
Managed Onboarding & One-Click Integration
Live in less than 30 days
Get your first personalized experience live in 30 days with the help of our technology, design, and data strategy teams. Dedicated Customer Success and Account Management make this a low touch process and ensure a high return on your investment.
Expert support at your fingertips
Our teams continue to provide top notch service past your first 30 days to guide your company to true omnichannel personalization. As you launch new and advanced personalized experiences.
Integrate your tech stack, hassle-free
Our Journey Orchestration tools empower your marketers to orchestrate personalized campaigns across any channel in a no-code visual environment.
